Refund Policy

KhadaanExpress provides its fleet management platform on a subscription basis. We want our clients to be completely satisfied with their ERP experience. Below are the terms regarding cancellations, billing periods, and refunds.

1. Subscription Cancellation

You can cancel your subscription at any time through your dashboard profile settings. Upon cancellation, your account will remain active with full access to your modules until the end of the current billing cycle. No further payments will be charged after cancellation.

2. Free Trial Period

We provide a risk-free trial period to let you evaluate the challan register, driver attendance dashboard, and fuel logs with your own vehicles. We do not collect credit card details for trial setups, ensuring you are not accidentally billed.

3. Refund Eligibility

Because our software is provided on an ongoing subscription model, we generally do not offer retrospective refunds for past months. However, if you experience a severe system outage that prevents you from logging daily weighbridge records for more than 48 consecutive hours, you may request a pro-rata credit or refund for that period.

4. Process for Requesting Refunds

To submit a billing credit or refund request, please email our accounting desk with your company name, registered phone number, and transaction invoice details at:

KhadaanExpress Accounts Desk
Email: khadaanexpress@gmail.com
Response Time: 3 to 5 business days